Refund Policy

Thank you for choosing Krafted Labs™. Please read this policy carefully before purchasing. By completing a purchase on our website, you acknowledge and agree to all terms outlined below.

1. Nature of the Service

Krafted Labs™ provides custom digital services, including done-for-you Shopify store builds, design work, automation, and digital training. All work begins immediately after checkout to meet our stated delivery timelines. Because of this:

• Orders cannot be canceled once placed
• Buyer's remorse, accidental purchases, or changes in personal circumstances do not qualify for refunds
• Planning not to use the store does not reverse work already completed

2. No Cancellations / Accidental Purchase Claims

Once an order is submitted:

• The customer has actively completed a multi-step checkout process
• Payment is authorized via credit card or approved payment method (including Apple Pay)
• Store creation and design work begin immediately

Claims such as "I bought this by accident", "My child or family member made the purchase", or "I no longer plan to use the store" do not qualify for cancellation or refund, as the service has already been initiated.

3. Done-For-You Store Refund Eligibility ($20 Store Offer)

Refunds for the $20 done-for-you Shopify store are only available under the conditions below. All conditions must be met.

1. Active Shopify Subscription

• You must maintain an active Shopify subscription for 90 consecutive days
• The store must remain active and accessible during this period

2. No Sales Generated

• Your store must generate $0.00 in total revenue
• Any sales activity, even $1.00, disqualifies the refund

3. Training Completion

• You must watch 100% of the training videos provided upon store delivery

4. Proof Submission

You must provide:

• 90 days of Shopify billing statements
• Store analytics showing sales activity for the full 90-day period

Failure to meet any of the above conditions voids refund eligibility.

4. Optional Bonus Refund (+$50)

In addition to the $20 refund, we offer a $50 bonus if all standard refund conditions are met plus the following:

• Run at least one TikTok Ads campaign
• Minimum spend: $50
• Campaign duration: 3 consecutive days
• Campaign must promote a pre-loaded store product
• Campaign must follow our provided setup guidelines

This requirement demonstrates a good-faith effort to implement the system provided.

5. Inner Circle Mentorship Refund Policy

• Refund requests must be submitted within 7 days of purchase
• You must not have consumed more than 10% of the course content
• Watching more than 10% of the course immediately voids refund eligibility, even within 7 days

6. Non-Refundable Products & Add-Ons

The following products and services are non-refundable under all circumstances, as they are considered delivered or used immediately upon purchase:

• FB Ad Formula
• Google SEO Guide
• Fast Shipping & Supplier Lists
• 70 Products Upgrade
• Static Ad Templates & Custom UGC Ads
• V.I.P Inner Circle ($497 Offer)
• Partnership Program

7. How to Request a Refund (If Eligible)

Email support@ecomsites.design with the subject line: "Refund Request – [Your Full Name]".

Include:

• Order number
• Shopify billing screenshots (90 days)
• Store analytics showing sales data for the last 90 days

Refund requests are reviewed within 3 business days. Approved refunds are processed to the original payment method.

8. Policy Updates

Krafted Labs™ reserves the right to update or modify this policy at any time. Changes take effect immediately upon posting on our website.

9. Agreement to Terms

By completing a purchase, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy in full.